New Login Features to Enhance Online Security

January 07, 2008

In order to provide the highest level of security to you in managing your account online, ICMA-RC will implement new security features starting November 30, 2007 that will change the way you log into your ICMA-RC account. The following features will be added:

• Easier to remember, self-selected User IDs will improve convenience and eliminate the use of Social Security numbers.
• User-selected security questions will be used to confirm your identity.
• A two-stage login process and personally selected branding graphic will ensure the security of the password entry page.

These changes are designed to increase your security when managing your ICMA-RC account online. The first time you log in after the new security features are launched, the login page will direct you through the process of creating your new user ID, selecting security questions, and selecting a branding graphic for the password entry page.

Here's how the new security features work

The first time you log in after the new features become active, you will immediately notice that the entry field for your password is no longer underneath the entry field for your User ID. The button that was once labeled Log In will now be labeled Proceed. Enter your current User ID (your Social Security number or Reference Code) and select Proceed. You will be prompted to take the following steps to complete the setup of the new security features:

1. Create your new User ID. Your User ID must be between 6 and 32 characters. The User ID must not begin with “R” followed by 7 characters. Please limit characters to A-Z, a-z, 0-9, and special characters (.,*, @, _, -). If you try to select a User ID already in use by another participant, you will be prompted to create a different User ID. This will ensure that no two participants have the same User ID.
2. Select the graphic that will be used to brand your password entry page. You will see this graphic every time you log in going forward. If you are ever directed to a page that is not branded with the graphic you selected, do not log in. Instead, please contact Investor Services at 800-669-7400, and we will help you with the login process.
3. Select and answer three security questions. You may choose from a list of 12 questions. These questions will provide an extra level of security.
4. You will receive a confirmation that your new User ID has been created. You may select the link to return to the Account Access password entry page.

As you go through the process of setting up your new security features, take a moment to ensure that you will be able to remember your selections, both your User ID and password, and the security questions and answers you selected. If at any time you have difficulties with the login process, please contact Investor Services for help.